We find that we have remarkably low return rates and we are proud of the high quality products that we offer as we want you to be fully satisfied with every item that you purchase from BioLiveit. However, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns when products have not been fully used. We will refund the original price minus shipping cost within 14 days of purchase.  If for any reason you are having a hard time placing an order online on the BioLiveit.com website please feel free to call us at 669-CBD-TREE or 669-223-8733